okgamed Terms & Conditions
Know Before You Play

These Terms & Conditions ("Terms") govern the relationship between okgamed ("the Platform," "we," "us," "our") and any individual ("Player," "User," "you," "your") who accesses, registers with, or uses any service offered through the okgamed website and mobile platform at okgamed.net.

By creating an account, making a deposit, placing a bet, or otherwise using any feature of the okgamed platform, you acknowledge that you have read these Terms in full, that you understand their content, and that you agree to be legally bound by them. These Terms apply to all products and services offered under the okgamed brand, including but not limited to live casino games, slot machines, sports betting, online bingo, lottery, and any future services added to the platform.

These Terms are supplemented by our Privacy Policy and our Responsible Gaming Policy, both of which form an integral part of the overall agreement between okgamed and its players. In the event of any conflict between these documents, these Terms & Conditions shall take precedence.

Access to and use of okgamed is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• You must be at least 21 years of age. This is the minimum legal age for participation in online casino and sports betting activities in the Philippines as mandated by PAGCOR regulations.
• You must be a natural person (not a corporation, trust, partnership, or other legal entity).
• You must not be a resident or citizen of any jurisdiction where online gambling is prohibited by law.
• You must have full legal capacity to enter into a binding contract under Philippine law.
• You must not be a current employee, contractor, agent, or immediate family member of an okgamed employee, contractor, or affiliated entity.
• You must not be registered on any self-exclusion list maintained by okgamed or PAGCOR at the time of registration.

okgamed applies a strict Know Your Customer (KYC) process. Before any withdrawal is processed, you will be required to verify your identity by submitting a valid, government-issued Philippine identification document (such as a Philippine Passport, UMID, SSS ID, PhilHealth ID, Voter's ID, or Driver's License). Additional documentation may be requested at our discretion, including proof of address and proof of payment method ownership.

If at any point okgamed has reasonable grounds to believe that a player does not meet the eligibility requirements outlined above — particularly the age requirement — the account will be suspended immediately pending investigation. If a player is found to be under 21 years of age, the account will be permanently closed, all pending bonuses and winnings will be forfeited, and any deposited funds may be returned to the original payment method after deducting any applicable processing costs, subject to regulatory requirements.

To use the okgamed platform, you must register a personal account. Registration is free of charge. During registration, you must provide accurate, truthful, and complete information including your full legal name, date of birth, residential address in the Philippines, valid email address, and contact number. Providing false information during registration is a breach of these Terms and may result in immediate account closure.

One account per player. Each individual is permitted to maintain only one (1) active okgamed account. Registering multiple accounts — whether under the same identity, a different identity, or using a third party's personal information — is strictly prohibited. If duplicate accounts are identified, all associated accounts will be closed, any balances may be withheld pending investigation, and bonus winnings from duplicate accounts will be forfeited.

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username and password. okgamed will never ask you to share your password with us or with any third party. You agree to:

• Choose a strong, unique password for your okgamed account and not reuse passwords from other platforms.
• Log out of your account when using shared or public devices.
• Notify okgamed immediately if you suspect unauthorized access to your account by contacting our support team.
• Not share your account credentials with any other person, including family members and friends.

okgamed will not be liable for any loss or damage arising from unauthorized access to your account where such access results from your failure to maintain the security of your credentials. All bets and transactions placed through your account — including those placed by an unauthorized party who obtained access due to your negligence — are your financial responsibility unless okgamed is notified promptly and the breach is verified.

okgamed supports deposits and withdrawals via the following payment methods available to Philippine players: GCash, Maya (PayMaya), BPI, BDO, Metrobank, other Philippine banks via InstaPay/PESONet, 7-Eleven, Coins.ph, and USDT. All transactions are processed in Philippine Peso (₱) unless otherwise specified for cryptocurrency transactions.

Deposits. Deposits are credited to your okgamed wallet upon confirmation from the payment provider. Minimum deposit amounts vary by payment method and will be displayed at the time of transaction. okgamed does not charge fees on deposits; however, your payment provider may apply their own transaction fees.

Withdrawals. Withdrawal requests are subject to the following conditions:

• Your account must be fully KYC-verified before any withdrawal can be processed.
• Withdrawals may only be made to a payment method registered in your name and matching your verified account identity. Third-party withdrawals are not permitted.
• Minimum and maximum withdrawal amounts apply per transaction and per calendar month, as displayed in the cashier section of your account.
• okgamed targets processing of GCash and Maya withdrawals within 30 minutes for verified accounts during standard operating hours; bank transfer withdrawals may take one to three business days.
• okgamed does not charge withdrawal fees. The full requested withdrawal amount will be sent to your nominated payment method.
• Withdrawal requests may be delayed or held pending additional verification checks where required by our compliance or anti-money laundering obligations.

okgamed offers various bonuses, free bets, deposit match promotions, and other incentives to registered players from time to time. All bonuses and promotions are subject to the specific terms attached to each offer, which will be communicated at the time the offer is presented. The following general conditions apply to all okgamed bonus offers unless the specific offer terms state otherwise:

• Wagering Requirements: Bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash. The applicable wagering multiplier will be stated in the individual offer terms.
• Eligible Games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live casino and table games may contribute at a lower rate. Game contribution percentages are provided with each bonus offer.
• Expiry: Bonuses must be used within the validity period specified. Expired bonus funds are automatically removed from your account without compensation.
• One Bonus at a Time: Players may hold only one active bonus at any given time, unless the specific promotion terms explicitly state otherwise.
• Abuse: okgamed reserves the right to void bonus funds and any associated winnings, and to close accounts, where bonus abuse is identified. This includes but is not limited to creating multiple accounts to claim offers, placing opposing bets to guarantee a bonus outcome, or other forms of advantage play that violate the spirit of a promotional offer.
• No Cash Alternative: Bonuses have no cash value and cannot be exchanged for real money without meeting applicable wagering requirements.

okgamed reserves the right to modify, withdraw, or discontinue any bonus or promotional offer at any time. Players will be notified of material changes affecting active bonuses in their account.

All bets placed on okgamed are subject to the specific rules applicable to each game or sports market. It is your responsibility to familiarise yourself with the rules of any game before placing a wager. General betting rules applicable across all okgamed products include:

• Bets are final once confirmed. You may not cancel or modify a bet after it has been accepted by the system, except where the specific game rules provide a cash-out or early settlement option.
• okgamed uses certified Random Number Generator (RNG) technology in all virtual games. RNG certificates are available upon request to verified players.
• In the event of a technical failure — including disconnection from a live game, a server error, or a game client crash — bets already accepted and in progress are governed by the platform's technical failure policy, which aims to resolve affected bets fairly based on the state of the game at the point of failure.
• For sports betting, okgamed follows industry-standard rules for event cancellation, postponement, and abandonment. Where an event is cancelled before completion, bets on the affected market may be voided and stakes returned.
• okgamed reserves the right to void any bet where it has reasonable grounds to believe the outcome was influenced by match-fixing, collusion, or other irregular activity.
• Maximum bet limits apply per market, per event, and per day. These limits are displayed in the relevant game or betting interface.

The following activities are strictly prohibited on the okgamed platform. Engaging in any of these activities constitutes a material breach of these Terms and will result in immediate account suspension, permanent closure, forfeiture of funds, and may result in referral to relevant Philippine law enforcement or regulatory authorities:

• Registering an account while under 21 years of age, or attempting to circumvent age verification.
• Registering or operating more than one okgamed account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using the platform for any form of money laundering, fraud, or other financial crime.
• Using automated software, bots, artificial intelligence tools, or scripting to interact with games or the betting interface in a manner not intended for human players.
• Exploiting software errors, bugs, or vulnerabilities to gain an unfair advantage. Any winnings resulting from exploitation of a known or unknown bug are void.
• Engaging in any form of collusion with other players, including sharing game state information during live games.
• Attempting to access areas of the platform that are not intended for general users, including admin interfaces or backend systems.
• Using the platform from a jurisdiction where online gambling is prohibited by local law.
• Using payment methods that do not belong to you, or facilitating transactions on behalf of a third party.

okgamed is committed to promoting responsible gaming practices among all players. We recognise that for some individuals, gambling can become problematic, and we have put in place a range of tools and measures to support players in maintaining healthy gaming habits.

The following responsible gaming tools are available to all registered okgamed players directly from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account. Limit reductions take effect immediately; increases require a mandatory seven-day cooling-off period.
• Loss Limits: Cap the maximum amount you can lose within a defined period.
• Session Time Limits: Set a maximum session duration after which you will be automatically logged out.
• Reality Checks: Receive periodic notifications reminding you of the duration of your current gaming session.
• Cooling-Off Period: Take a temporary break from okgamed by activating a cooling-off period of 24 hours, 7 days, or 30 days. During this period, you cannot log in or place bets.
• Self-Exclusion: Request permanent or long-term exclusion from okgamed for periods of 6 months, 1 year, or permanently. During self-exclusion, your account is locked, and you will be removed from all marketing communications.

If you believe your gambling is causing harm to yourself or others, we encourage you to use these tools and to seek professional support. For additional resources, please visit our dedicated Responsible Gaming page.

All content on the okgamed platform — including but not limited to software, game engines, graphics, logos, trademarks, text, layout, design, user interface elements, video and audio content, and the compilation thereof — is the exclusive intellectual property of okgamed or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the okgamed platform solely for your personal entertainment purposes, in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the okgamed platform without prior written consent.
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any software used in the platform.
• Use the okgamed name, logo, or branding in any way that is not expressly authorised in writing.
• Scrape, harvest, or systematically collect data from the platform using automated means.

Any unauthorised use of okgamed intellectual property may result in civil or criminal liability under Philippine intellectual property law.

To the maximum extent permitted by applicable Philippine law, okgamed shall not be liable to you or any third party for any of the following, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise:

• Loss of profits, revenue, data, business, or goodwill.
• Any indirect, special, incidental, or consequential loss or damage.
• Loss or damage arising from your reliance on information published on the platform.
• Interruption, suspension, or termination of the platform or any of its features.
• Errors, inaccuracies, or delays in processing bets or transactions resulting from circumstances beyond our reasonable control.
• Unauthorized access to your account resulting from your failure to maintain the security of your credentials.

Nothing in these Terms shall limit okgamed's liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

Where okgamed is found liable to you under any circumstances, our maximum total liability to you for any single incident or series of related incidents shall not exceed the total value of deposits made to your okgamed account in the 30 days preceding the incident giving rise to the claim.

okgamed collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

In summary, okgamed collects personal data for the purposes of account management, KYC verification, regulatory compliance, fraud prevention, customer support, and where you have given consent, marketing communications. We do not sell your personal data to third parties. We share data only with trusted service providers and as required by PAGCOR or other Philippine regulatory authorities.

You have the right to access, correct, update, or request deletion of your personal data held by okgamed, subject to our legal and regulatory obligations. Requests may be submitted to our support team at the contact details provided in Section 14 of these Terms.

By okgamed. okgamed reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, for any of the following reasons:

• Breach of any provision of these Terms & Conditions.
• Suspicion of fraudulent activity, money laundering, or other criminal conduct.
• Failure to complete KYC verification within a reasonable time period following a request.
• Account inactivity exceeding 12 consecutive months (dormant account policy).
• Receipt of a regulatory instruction from PAGCOR or another competent authority.
• Where continued operation of the account presents a risk to the integrity of the platform or other players.

Where an account is closed by okgamed due to a breach of these Terms involving fraud or prohibited activity, any remaining balance may be withheld pending investigation and may be forfeited in whole or in part where permitted by law.

By the Player. You may close your okgamed account at any time by contacting our support team. Before closure, any remaining balance above the minimum withdrawal threshold will be returned to your verified payment method, provided KYC requirements have been met and there are no active withdrawal restrictions on the account. Bonus funds that have not met wagering requirements will be removed upon account closure.

Dormant Accounts. Accounts that have had no login activity for 12 consecutive months are considered dormant. okgamed will make reasonable efforts to contact you before applying any dormant account fees. Any applicable administrative fees will be disclosed in the cashier section of the platform.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. The okgamed platform operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, your account, or your use of the platform, we encourage you to first contact our customer support team to attempt to resolve the matter informally. We will endeavour to respond to and resolve all genuine complaints within ten (10) business days of receipt.

If a dispute cannot be resolved through our internal complaints process, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines for resolution. You agree that the Philippine courts have exclusive personal jurisdiction over any such dispute.

For complaints related to okgamed's regulatory conduct or licensing, you may also raise a formal complaint directly with PAGCOR through their official channels.

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your okgamed account, please contact our customer support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the chat widget on the okgamed platform.
• FAQ: Answers to common questions are available on our FAQ page.

When submitting a complaint, please include your registered account username, a clear description of the issue, and any relevant transaction IDs or game round references. This helps our team investigate and resolve your concern as efficiently as possible.

okgamed aims to acknowledge all complaints within 24 hours and to resolve the majority of issues within five (5) to ten (10) business days. Complex cases involving financial investigations or third-party verification may take longer, and you will be kept informed of progress throughout.